Smart Tribune develops customer relationship tools
for companies oriented towards the future.
Smart Tribune helps you figuring out your needs concerning digital customer relationships : increase your sales, reduce your support costs, increase your customer satisfaction, or even develop your R&D thanks to crowdsourcing.
Smart Tribune provides you a toolset : dynamic FAQ, mutual support communities, social networks monitoring, that precisely fits your needs of Social CRM, Customer Experience Management, after-sales service and way more.
Smart Tribune supports you from the start of your project through the analysis of the results and the optimisation of your digital customer relationships package.
Smart CommunitiesSee the productMore Information
Engage and develop the loyalty of your customers in a space controlled by and reflecting your company.
Smart FAQSee the productMore Information
Reuse your current and future customers' most pertinent questions to create a dynamic FAQ.
Smart SocialSee the productMore Information
Administer all of your brand's Facebook pages and Twitter accounts in one single place.
Smart InnovSee the productMore Information
Utilize crowdsourcing to gather your user community's best ideas, helping improve your products and services.
Smart FeedbackSee the productMore Information
Collect quickly and simply all your current and future customers' feedback.
Take advantage of the cloud and focus on your work.
Our tools can be adapted as necessary to meet the requirements of your charter and business procedures, as well as the needs of your customers.
All data is safeguarded in the cloud. No need to worry about technical problems, nor your DSI.
And many others trust us...
'' True savings have been made by AXA Bank with respect to its R &D Service/studies. ''
'' We have considerably reduced the treatment time of customer enquiries, and at the same time have improved our services thanks to the suggestions of our users. Thank you, Smart Tribune. ''
'' Smart Feedback enabled us to apply all pertinent feedback to the entirety of our products. ''
Why improve your customer relationships?
Increase your sales
Increase your number of loyal customers. A 1% rise in customer loyalty can translate to an increase in revenue of 10 to 20%.
Reduce your support costs
Take advantage of your customers and their feedback to reduce your support costs by up to 70%.
Develop your R&D
Crowdsourcing enables you to anticipate the needs and expectations of your customers, as well as gaining an advantage over your competition and refining your customer data base.