Revolutionize
your customer relationships the way you manage your company's customer experience your Social CRM the way you engage with your customers

Smart Tribune develops customer relationship tools
for companies oriented towards the future.

Consulting

Consulting

Smart Tribune helps you figuring out your needs concerning digital customer relationships : increase your sales, reduce your support costs, increase your customer satisfaction, or even develop your R&D thanks to crowdsourcing.

Tools

Tools

Smart Tribune provides you a toolset : dynamic FAQ, mutual support communities, social networks monitoring, that precisely fits your needs of Social CRM, Customer Experience Management, after-sales service and way more.

Support

Support

Smart Tribune supports you from the start of your project through the analysis of the results and the optimisation of your digital customer relationships package.

Build tomorrow's customer relationships today
Smart Communities icon Smart FAQ icon Smart Social icon Smart Innovation icon Smart Feedback icon

Smart Communities

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Engage and develop the loyalty of your customers in a space controlled by and reflecting your company.

Smart FAQ

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Reuse your current and future customers' most pertinent questions to create a dynamic FAQ.

Smart Social

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Administer all of your brand's Facebook pages and Twitter accounts in one single place.

Smart Innov

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Utilize crowdsourcing to gather your user community's best ideas, helping improve your products and services.

Smart Feedback

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Collect quickly and simply all your current and future customers' feedback.

SAAS Cloud

SAAS

Take advantage of the cloud and focus on your work.

Flexible

Flexible

Our tools can be adapted as necessary to meet the requirements of your charter and business procedures, as well as the needs of your customers.

Simple Installation

Simple Installation

All data is safeguarded in the cloud. No need to worry about technical problems, nor your DSI.

Our clients

And many others trust us...

Axa banque

'' True savings have been made by AXA Bank with respect to its R &D Service/studies. ''

— Raphaël KRIVINE - Online Banking Supervisor - @ AXA Banque

HETIC

'' We have considerably reduced the treatment time of customer enquiries, and at the same time have improved our services thanks to the suggestions of our users. Thank you, Smart Tribune. ''

— D. Jordan - Communication officer - @ Hetic

Cinemur

'' Smart Feedback enabled us to apply all pertinent feedback to the entirety of our products. ''

— Julien Nicault - CEO - @ Cinemur

Why improve your customer relationships?

Increase your sales

Increase your sales

Increase your number of loyal customers. A 1% rise in customer loyalty can translate to an increase in revenue of 10 to 20%.

Reduce your support costs

Reduce your support costs

Take advantage of your customers and their feedback to reduce your support costs by up to 70%.

Develop your R&D

Develop your R&D

Crowdsourcing enables you to anticipate the needs and expectations of your customers, as well as gaining an advantage over your competition and refining your customer data base.

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