Customers are happier when they can find answers to their questions on their own. Smart Tribune’s customer self-service solutions put your customers at the heart of the customer service experience while helping your support teams be more effective at everything they do.
Today’s customers are demanding. When they need help, they want immediate access to timely and relevant information to address their needs wherever they are along the customer journey.
Our full suite of smart customer self-service solutions does just that.
Giving your customers the means to answer their own questions, at any time, on any device and in a way that comes naturally to them.
Timely, in-context, accurate – responses to your customers’ questions that will blow them away.
By finding answers to the majority of their questions themselves, your customers will be in touch less. When they do reach out, you know it will be when it really matters & when you can help the most.
With Smart Tribune, reduce your dependence on traditional, budget-hungry support methods.
with Smart Tribune’s intelligent customer self-service solutions
Instant access to the best answers, 24/7
Personalised, in-context support throughout the customer journey
An internal knowledge base to support your teams
Consider the Smart Dashboard your mission control. It sits behind all of our products, puts critical data and insights at your fingertips, and gives you the flexibility and freedom to optimize and refine your customer experience in real-time.
Smart Tribune’s SaaS-based customer self-service solutions live 100% in the cloud, making it easy to deploy and manage from virtually anywhere. This gives you more time to focus on your business and on providing an amazing customer experience at all times. And rest assured, we are fully compliant with all data and privacy regulations, including GDPR.
Each product is fully customisable to seamlessly integrate with your brand, your design & your needs.
Just because our cloud-based customer self-service solutions are easy to implement doesn’t mean we leave you to figure it out on your own. Our experts will work with you every step of the way—from designing your knowledge tree to informing your content to analysing performance in real-time—so that your customised Smart Tribune solutions drive the greatest value for your customers at all times.
« We have managed to significantly reduce the time we spend processing questions, while also improving our services, thanks to feedback from our users. Thanks a lot Smart Tribune! »
« As a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves. »
« Smart Tribune allows us to quickly identify potential problems and make relevant improvements. »
12 Mai 2020 / Relation Client, Service Client