Giving your customers the means to answer their own questions, at any time, on any device and in a way that comes naturally to them.
Timely, in-context, accurate – responses to your customers’ questions that will blow them away.
By finding answers to the majority of their questions themselves, your customers will be in touch less. When they do reach out, you know it will be when it really matters & when you can help the most.
With Smart Tribune, reduce your dependence on traditional, budget-hungry support methods.
Smart Tribune solutions integrated across the digital journey
A responsive & fully customisable Help Centre
Personalised web widget
An internal knowledge base to support your teams
At the back end of each product, our Smart Dashboard lets you see and understand your data. Satisfaction scores, keywords, searches with 0 results… Let data guide you to a better customer experience
Cloud hosted & cloud stored – Smart Tribune takes the complication out of a self-service deployment, letting you focus on your business and your customers. And don’t worry about GDPR, we’ve got that sorted too.
Each product is fully customisable to seamlessly integrate with your brand, your design & your needs.
From initial project scope to post-launch data analysis & optimisation, Smart Tribune will guide & accompany you at each step. Our teams will manage your implementation from A – Z, so you can focus on supporting your customers, not grappling with software.
« As a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves. »
« We have managed to significantly reduce the time we spend processing questions, while also improving our services, thanks to feedback from our users. Thanks a lot Smart Tribune! »
« Our Contextual Help Centre has become pivotal in our customer relationship management. It serves as the go-to for simple questions our clients ask. Initial feedback from clients has been very positive, suggesting that the self-service software has become second nature to them. The value that our agents can bring is now focused on dealing with more complex email and telephone queries. »