Hail the Autonomous Customer!

Customers are happier when they can find answers to their questions on their own. Smart Tribune’s customer self-service solutions put your customers at the heart of the customer service experience while helping your support teams be more effective at everything they do.

Trusted by 100+ global brands and businesses

Customer self-service is the future of customer service

Today’s customers are demanding. When they need help, they want immediate access to timely and relevant information to address their needs wherever they are along the customer journey. 

Our full suite of smart customer self-service solutions does just that.

Anticipate your customers’ questions to enrich the digital experience

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Automate a conversation with your users – in their language

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Centralise your knowledge in an easy-to-search, fully customisable Help Centre. Search-engine optimised from day one

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Give your customers a space to talk amongst themselves

Equip your agents with the up-to-date, accurate information they need

What do we mean by “self-service”?

Giving your customers the means to answer their own questions, at any time, on any device and in a way that comes naturally to them.


Offer a better customer experience

Timely, in-context, accurate – responses to your customers’ questions that will blow them away.

Take the strain off your contact centres

By finding answers to the majority of their questions themselves, your customers will be in touch less. When they do reach out, you know it will be when it really matters & when you can help the most.

Reduce your support costs

With Smart Tribune, reduce your dependence on traditional, budget-hungry support methods.

How we see self-service 

Did you know?
  • 60% of shoppers make purchases in the evening and over the weekend, at times when customer support centres are typically offline*
    *Source: Harris interactive
  • 72% of customers prefer finding answers online versus contacting a customer support agent for help*
    *Source: Source: Forrester
  • 81% of all customers attempt to take care of matters themselves before reaching out to a live representative.*
    *Source: Harvard Business Review

Put your customers in charge

with Smart Tribune’s intelligent customer self-service solutions

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Instant access to the best answers, 24/7

You know what questions your customers ask most. Make it easy to find answers to those questions via a centralized, easily searchable knowledge base and help centre that’s SEO-optimised from the very start

Personalised, in-context support throughout the customer journey

Don’t wait for your customers to ask for help. Proactively solve their problems on-the-spot by surfacing relevant content and information based on their customer profile as well as their behaviours on your site.

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Use data to track & prioritise the most frequently asked questions for your bot to handle.

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Make better use of your agents’ time: Leverage the power of AI to handle high-volume, straightforward requests leaving your agents free to focus on more complex support requests.

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Keep it conversational! With advanced Natural Language Processing, your customers can communicate with your Bot in a language that comes naturally to them.

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Community forum
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Encourage a sense of community & advocacy for your brand by developing a space for your customers to discuss, share and create.

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Inspire your influencers and identify future ambassadors.

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Enrich your Help Centre content with topics surfaced by your community.

An internal knowledge base to support your teams

Designed with your support teams in mind: Help your agents surface accurate, up-to-date information in time for their next call. Help your support leaders streamline the distribution of content, at scale.

Where enriching your knowledge base becomes second nature: More than just another ‘shared folder’.  Smart Knowledge makes creating, updating and searching content a piece of cake. Agents get all the information they need at their fingertips, with the odd gif, video, emoji thrown in for fun.

A single dashboard for managing every aspect of your smart customer self-service solutions

Consider the Smart Dashboard your mission control. It sits behind all of our products, puts critical data and insights at your fingertips, and gives you the flexibility and freedom to optimize and refine your customer experience in real-time.

Smart Tribune Back Office Satisfaction
Easy-to-deploy SAAS cloud solutions

Cloud-Based

Smart Tribune’s SaaS-based customer self-service solutions live 100% in the cloud, making it easy to deploy and manage from virtually anywhere. This gives you more time to focus on your business and on providing an amazing customer experience at all times. And rest assured, we are fully compliant with all data and privacy regulations, including GDPR.

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A flexible & fully-customisable suite of products

Each product is fully customisable to seamlessly integrate with your brand, your design & your needs.

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Bespoke Service

Just because our cloud-based customer self-service solutions are easy to implement doesn’t mean we leave you to figure it out on your own. Our experts will work with you every step of the way—from designing your knowledge tree to informing your content to analysing performance in real-time—so that your customised Smart Tribune solutions drive the greatest value for your customers at all times.

  • « We have managed to significantly reduce the time we spend processing questions, while also improving our services, thanks to feedback from our users. Thanks a lot Smart Tribune! »

    hetic
    Damien Jordan - Head of CommunicationHETIC
  • « As a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves. »

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    Cecile Delalieu - Head of Customer RelationshipOUIGO
  • « Smart Tribune allows us to quickly identify potential problems and make relevant improvements. »

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    Julien Nicault - CEOCinemur

Smart Tribune processes over 0
customer questions and answers every month.

Learn what customer self-service can do for your brand

How customer self-service is shaping the industry

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