About us

ON A QUEST TO EMPOWER A MORE AUTONOMOUS CUSTOMER

All brands and businesses today strive to achieve one thing: delivering consistently exceptional digital customer experiences at all times.

But this is no easy feat. The rise of new technologies, new platforms, and new channels have opened new avenues for building and nurturing customer relationships like never before.

Because this has made it easier for consumers to connect with brands and access information—anytime and anywhere—it has raised the bar around customer experience. When customers need help or information, they expect brands to come to the rescue. And fast!

As customer expectations have steadily increased and support requests have begun pouring in from across multiple channels, customer support teams have struggled to keep up.

This is where Smart Tribune comes in. To help brands and businesses improve the customer experience and take the pressure off of their customer support teams, we’ve created a full suite of intelligent customer self-service solutions powered by the latest advancements in artificial intelligence, machine learning, and natural language processing.

We’re more than just a tech company. We are an innovative solutions company. Our team of customer service experts takes a unique consultative and collaborative approach to build bespoke customer self-service solutions that address the individual customer experience needs of our customers. We aren’t one-size-fits-all by any means. Instead, we take pride in developing the right solutions for your brand or business, every time.

This is the Smart Tribune difference.

What we do

We’ve made it our mission to stay one step ahead of the customer self-service revolution. Our goal is to help your customers be more autonomous at every step along the customer journey.

We provide businesses with proactive, intuitive, and fully customized customer self-service solutions—from dynamic FAQ’s to conversational chatbots—that empower their customers to get answers to questions on their own before ever needing to pick up the phone, send an email, or start a chat with customer support.

The end result? We help businesses reduce up to 70% of tier-1 customer support requests, which, in turn, gives customer support team the time to provide greater customer value by allowing them to stay focused on more complex customer service inquiries.

By making the right information accessible to customers in the right place and at the right time, businesses can improve customer satisfaction and create a better overall customer experience.


How we do it

Since opening our doors in 2011, we’ve learned that no two businesses are alike. What may be a pressing need for one business could be entirely irrelevant for another.

This has led us to take a very different approach to helping businesses overcome their customer experience and customer challenges. From day one, we will work with you in a consultative fashion to understand your business’s unique needs in order to build, design, and deploy fully bespoke customer self-service solutions that overcome your customer service challenges.

Whether you want to reduce the number of requests into your contact centre, equip your support team with the tools and information to respond to customer inquiries faster, or build a comprehensive knowledge base of useful and accurate information, or simply boost customer loyalty, our team of experts will work with you every step of the way to achieve your goals.

Our experienced team has helped hundreds of multinational corporations to fast-growing e-commerce startups—and everything else in between—reimagine the digital customer service experience by empowering their customers to be more autonomous than ever before.

Smart Tribune works with some of the biggest brands in France and internationally (SNCF, Total, ETAM group, Interflora, AXA Insurance, WWF, Meetic…) to reimagine, develop and enrich the online experience for their customers.

  • The story behind Smart Tribune

Smart Tribune founders Jérémy, Christopher and Samy felt that end-users had lost their place at the heart of digital interactions; to rectify this Smart Tribune was born. After successfully dipping their toes into the digital programming world during their studies, creating a collaborative crowdsourcing tool, they decided to launch Smart Tribune. A company focused on predictive technology, orientated towards helping customers help themselves.

Today's team is split across offices in Paris, Marseille & London. Our experts in Natural language processing, user experience and digital marketing have already helped over a hundred brands successfully implement self-service solutions, either directly or in collaboration with their web agency.

Smart Tribune’s solutions help businesses automate and deflect up to 70% of tier-1 support requests

Want to help shape the customer self-service revolution?
Join the Smart Tribune team today!

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