Your existing knowledge structured in
A 360° multichannel AI knowledge base
Empower your customers throughout their journey
Refocus your customer service on high-value requests and highlight the expertise of your agents. Our AI knowledge base provides the necessary information to your chatbot or help center, enabling efficient management of level 1 queries.
Empower your agents
Your agents are caught between two fires when facing a customer who contacts them: to respond quickly while giving the correct answer. Our knowledge base enables them to find the “what to say” and “what to do” needed for each situation, thus providing quality assistance.
Interconnect with your daily tools
Our knowledge base integrates seamlessly with your existing ecosystem to:
You are supported
In structuring and disseminating your knowledge base
Benefit from expertise in knowledge management to structure your content, define the right hierarchy, administer your base autonomously, and optimize its referencing, while automatically managing obsolescence, duplicates, and missing contents with Smart AI.
You control with precision
Your 360° AI knowledge base
Follow detailed statistics via our administration interface to understand the needs of your users and adjust your content for optimal performance. Stay ahead by always keeping an eye on:
Concrete results
With our clients
20 to 40%
reduction in contact volume
1 day
for the creation of a knowledge base
-30%
in FTE costs of customer service
2 months
to reach the target AHT
Why choose Smart Tribune?
Value from the 1st day
Experience the immediate impact of our platform from the moment it's deployed. In days, not years.
Tailor-made support
Thanks to our agency heritage, we offer cutting-edge expertise and highly personalized platform customization to help you achieve your business objectives.
Security and privacy
We adopt best practice in data security and software infrastructure, backed up by certifications and attestations to the most rigorous standards.
Return on investment
Our support is designed to clearly identify use cases with the highest ROI potential, thus maximizing the efficiency of your user journeys.
Advantages of Smart Tribune
Find out why customer service leaders choose us
“We started with help centers, then we evolved to the internal knowledge base and finally to the AI chatbot! Smart Tribune's expertise in using AI for customer service has allowed us to evolve DPD France's self-service strategy to reduce our contact volumes.”
“With Smart Knowledge, at one of our partners, the time for skills acquisition was cut in half. Above all, agents are now more autonomous. Processing errors have decreased, and they rely less on their supervisors, who can focus on managing their teams.”
“Smart Tribune AI help center - practical, dynamic, and customizable according to context (pages, customer journeys...) - helps our customers find the answers to their questions more easily.”
Join +150 large companies
With a presence in more than 30 industries, our solutions assist over 4 million users daily.