Our Customers

BRINGING 100+ GLOBAL BRANDS INTO THE CUSTOMER SELF-SERVICE AGE

A multitude of challenges that Smart Tribune has helped resolve for a growing number of organisations.No two brands or businesses are created equal. How they go about supporting their customers is anything but one-size-fits-all. But the one thing that all businesses have in common today—from multinational corporations to e-commerce startups—is a constant need to make it easier for customers to be able to access relevant, timely, and useful information at all times.

 

When businesses come to us, they ask a lot of important questions. How can we help our customers get answers to their questions faster? How can we boost customer satisfaction? How can we free up customer support agents to handle more complex customer service inquiries? How can we reduce churn and increase conversions throughout the entire customer journey? 

 

This list goes on and on, but a constant thread revolves around two key points: an expressed need to provide exceptional customer service experiences at all times while also being able to equip customer support agents with the necessary tools to keep up with the ever-growing demands of today’s digital-first consumers. 

Our customers come to us because we combine industry-leading customer self-service technology, powered by artificial intelligence (AI) and machine learning, with a thoughtful and consultative approach to building bespoke solutions able to address the unique customer service challenges faced by each and every business. That is the Smart Tribune difference.

Automotive
aramisauto.com
coyote
Banking, Financial Services & Insurance
banque populaire
crédit mutuel nord europe
axa
diac
klesia
matmut
mgefi
linxea
bulle bleue
banque populaire bourgogne franche-comté
eCommerce
boulanger
1.2.3
interflora
etam
maje
sandro
valrhona
the kooples
dpd
micromania
Energy Suppliers, Environment & Utilities
direct Énergie
poweo
total
aliapur
as24
total lubmarine
engie
happ-e
vattenfall
gazprom energy
Media
le monde.fr
prisma media
cinémur
mediapart
NGO
croix-rouge française
wwf
Other sectors
meetic
sage
genybet
cogedim
Sport
montpellier hérault rugby (mhr)
olympique de marseille
the french football federation
Tourism - Travel
ouigo
sncf
belambra clubs
havas voyages
carrefour voyages
voyage privé
air austral
direct energie

‘’We are extremely satisfied by our partnership with Smart Tribune. The quality of the Help Centre solution and the ease of which it was able to integrate with our current systems speaks for itself. However, it’s the Smart Tribune team’s guidance, leadership, and willingness to listen to our needs that truly stands out.’’

direct energie

Thierry Moussu

Head of Digital Relations

le monde.fr

‘’Our Contextual Help Centre has become a pivotal aspect of our CRM program. It’s where our customers now go to get their simplest questions answered. Initial feedback has been incredibly positive, suggesting that this type of customer self-service has become second nature to them. Now our agents can provide even more value by staying focused on more complex email and phone queries.’’

le monde.fr

Laure Drocourt

Assistant Director - Print and Online Membership

cinemur

‘’Smart Tribune allows us to quickly identify potential problems and make relevant improvements quickly.’’

cinemur

Julien Nicault

CEO

aliapur

‘’Smart Tribune offers intuitive solutions for our customers. Before starting this project, we didn’t know what direction we wanted to go in, but the customisability and flexibility of Smart Tribune's solutions made it a perfect match. Not to mention, they’re really easy to set up and configure without disrupting existing tools’’

aliapur

Thierry Quéré

Head of Operations, Monitoring & Reporting

hetic

‘’We have significantly reduced the time spent processing questions and have also been able to improve our services dramatically based on user feedback.’’

hetic

Damien Jordan

Head of Communication

ouigo

‘’As a company that focuses heavily on contact rates, Ouigo is passionate about customer self-service support methods. We think it’s beneficial for both the company and our customers. Our primary goal is to empower our customers with access to pertinent information, anytime and anywhere, so they can help themselves.’’

ouigo

Cecile Delalieu

Head of Customer Relationship

Smart Tribune processes over 0
customer questions and answers every month.

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