BRINGING 100+ GLOBAL BRANDS INTO THE CUSTOMER SELF-SERVICE AGE
A multitude of challenges that Smart Tribune has helped resolve for a growing number of organisations.No two brands or businesses are created equal. How they go about supporting their customers is anything but one-size-fits-all. But the one thing that all businesses have in common today—from multinational corporations to e-commerce startups—is a constant need to make it easier for customers to be able to access relevant, timely, and useful information at all times.
When businesses come to us, they ask a lot of important questions. How can we help our customers get answers to their questions faster? How can we boost customer satisfaction? How can we free up customer support agents to handle more complex customer service inquiries? How can we reduce churn and increase conversions throughout the entire customer journey?
This list goes on and on, but a constant thread revolves around two key points: an expressed need to provide exceptional customer service experiences at all times while also being able to equip customer support agents with the necessary tools to keep up with the ever-growing demands of today’s digital-first consumers.
Our customers come to us because we combine industry-leading customer self-service technology, powered by artificial intelligence (AI) and machine learning, with a thoughtful and consultative approach to building bespoke solutions able to address the unique customer service challenges faced by each and every business. That is the Smart Tribune difference.
Automotive
Banking, Financial Services & Insurance
eCommerce
Energy Suppliers, Environment & Utilities
Media
NGO
Other sectors
Sport
Tourism - Travel
‘’We are extremely satisfied by our partnership with Smart Tribune. The quality of the Help Centre solution and the ease of which it was able to integrate with our current systems speaks for itself. However, it’s the Smart Tribune team’s guidance, leadership, and willingness to listen to our needs that truly stands out.’’
Thierry Moussu
Head of Digital Relations
‘’Our Contextual Help Centre has become a pivotal aspect of our CRM program. It’s where our customers now go to get their simplest questions answered. Initial feedback has been incredibly positive, suggesting that this type of customer self-service has become second nature to them. Now our agents can provide even more value by staying focused on more complex email and phone queries.’’
Laure Drocourt
Assistant Director - Print and Online Membership
‘’Smart Tribune allows us to quickly identify potential problems and make relevant improvements quickly.’’
Julien Nicault
CEO
‘’Smart Tribune offers intuitive solutions for our customers. Before starting this project, we didn’t know what direction we wanted to go in, but the customisability and flexibility of Smart Tribune's solutions made it a perfect match. Not to mention, they’re really easy to set up and configure without disrupting existing tools’’
Thierry Quéré
Head of Operations, Monitoring & Reporting
‘’We have significantly reduced the time spent processing questions and have also been able to improve our services dramatically based on user feedback.’’
Damien Jordan
Head of Communication
‘’As a company that focuses heavily on contact rates, Ouigo is passionate about customer self-service support methods. We think it’s beneficial for both the company and our customers. Our primary goal is to empower our customers with access to pertinent information, anytime and anywhere, so they can help themselves.’’
Cecile Delalieu
Head of Customer Relationship