Working hand in hand

With over 100 leading brands

The emergence of today’s digital consumer sees traditional contact centres struggling to keep up with demand & struggling to deliver the service their customers expect.

 

How can we help our customers get access to the support they need quicker?

How can we free-up our agents with fewer basic, tier-1 tickets?

How can we improve customer satisfaction?

How can we reduce our churn rate & increase conversions?

 

A multitude of challenges that Smart Tribune has helped resolve for a growing number of organisations.

Automobile Industry
aramisauto.com
coyote
Banking - Insurance - Mutual
banque populaire
crédit mutuel nord europe
axa
diac
klesia
matmut
mgefi
bulle bleue
banque populaire bourgogne franche-comté
intériale
E-commerce
boulanger
1.2.3
interflora
etam
maje
sandro
the kooples
micromania
leroy merlin
nature & découvertes
Energy - Utilities
direct Énergie
poweo
total
as24
total lubmarine
engie
happ-e
vattenfall
Financial investments
linxea
Media
le monde.fr
prisma media
cinémur
mediapart
Other sectors
montpellier hérault rugby (mhr)
hetic
aliapur
croix-rouge française
happyneuron
valrhona
dpd
meetic
wwf
cdc habitat
Sport
olympique de marseille
fédération française de football
Tourism - Travel
ouigo
sncf
belambra clubs
havas voyages
carrefour voyages
voyage privé
air austral
direct energie
What our clients say about us:

‘’We are extremely satisfied with our partnership with Smart Tribune, not only by the quality of the Help Centre solution itself (integration with current system, configuration, flexibility, reliability and access to reliable data) but also with their guidance, leadership & willingness to listen to our needs (understanding our issues, project management, professional and technical relations, tailored widgets).’’

direct energie

Thierry Moussu

Head of Digital Relations

le monde.fr
What our clients say about us:

‘’Our Contextual Help Centre has become pivotal in our customer relationship management. It serves as the go-to for simple questions our clients ask. Initial feedback from clients has been very positive, suggesting that the self-service software has become second nature to them. The value that our agents can bring is now focused on dealing with more complex email and telephone queries.’’

le monde.fr

Laure Drocourt

Assistant Director - Print and Online Membership

cinemur
What our clients say about us:

‘’Smart Tribune allows us to quickly identify potential problems and make relevant improvements.’’

cinemur

Julien Nicault

CEO

aliapur
What our clients say about us:

‘’Smart Tribune offers intuitive solutions for our users. Before starting the project we were unsure of the direction we wanted to go in, but the customisation and flexibilty of Smart Tribune's solutions, in the end, were a perfect match. Not to mention the technical ease at which Smart Tribune can be set up and configured, with minimal disruption to existing tools.’’

aliapur

Thierry Quéré

Head of Operations, Monitoring & Reporting

hetic
What our clients say about us:

‘’We have managed to significantly reduce the time we spend processing questions, while also improving our services, thanks to feedback from our users. Thanks a lot Smart Tribune!’’

hetic

Damien Jordan

Head of Communication

ouigo
What our clients say about us:

‘’As a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves.’’

ouigo

Cecile Delalieu

Head of Customer Relationship

Smart Tribune processes over 0
questions & answers for thousands of users, each and every month.

Let us guide you to self-service support

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