The emergence of today’s digital consumer sees traditional contact centres struggling to keep up with demand & struggling to deliver the service their customers expect.
How can we help our customers get access to the support they need quicker?
How can we free-up our agents with fewer basic, tier-1 tickets?
How can we improve customer satisfaction?
How can we reduce our churn rate & increase conversions?
A multitude of challenges that Smart Tribune has helped resolve for a growing number of organisations.
Automobile Industry
Banking - Insurance - Mutual
E-commerce
Energy - Utilities
Financial investments
Media
Other sectors
Sport
Tourism - Travel
What our clients say about us:
ââWe are extremely satisfied with our partnership with Smart Tribune, not only by the quality of the Help Centre solution itself (integration with current system, configuration, flexibility, reliability and access to reliable data) but also with their guidance, leadership & willingness to listen to our needs (understanding our issues, project management, professional and technical relations, tailored widgets).ââ
Thierry Moussu
Head of Digital Relations
What our clients say about us:
ââOur Contextual Help Centre has become pivotal in our customer relationship management. It serves as the go-to for simple questions our clients ask. Initial feedback from clients has been very positive, suggesting that the self-service software has become second nature to them. The value that our agents can bring is now focused on dealing with more complex email and telephone queries.ââ
Laure Drocourt
Assistant Director - Print and Online Membership
What our clients say about us:
ââSmart Tribune allows us to quickly identify potential problems and make relevant improvements.ââ
Julien Nicault
CEO
What our clients say about us:
ââSmart Tribune offers intuitive solutions for our users. Before starting the project we were unsure of the direction we wanted to go in, but the customisation and flexibilty of Smart Tribune's solutions, in the end, were a perfect match. Not to mention the technical ease at which Smart Tribune can be set up and configured, with minimal disruption to existing tools.ââ
Thierry Quéré
Head of Operations, Monitoring & Reporting
What our clients say about us:
ââWe have managed to significantly reduce the time we spend processing questions, while also improving our services, thanks to feedback from our users. Thanks a lot Smart Tribune!ââ
Damien Jordan
Head of Communication
What our clients say about us:
ââAs a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves.ââ
Cecile Delalieu
Head of Customer Relationship