Smart Bot

Never put your customers ‘on hold’ again


 A dedicated virtual support agent, that doesn’t take a lunch break! Leveraging the power of machine learning & available 24/7, Smart Bot responds to your customers’ questions in real-time or seamlessly redirects the user to an agent for anything requiring a human touch.

An assistant that never sleeps!


Let your Smart Bot take the strain,
answering up to 80% of common questions.

Free up your switchboard & clear your inbox.

Resolve your high frequency, low touch tickets & give your agents more bandwidth to handle more complex issues.

Get ahead of the competition by employing a 24/7 AI assistant for an unrivalled customer experience.

A seamless process

Instant & accurate – responses based on semantics, natural language processing & keywords – in any language.

Boost your Bot’s knowhow with access to a comprehensive knowledge base. Not only does your Bot learn from each interaction but, with this plugin, it will also draw from the information stocked in this sophisticated knowledge base.

Reduce the number of straightforward requests from your support queue, allowing your agents to focus on more complex queries requiring a human touch; a key driver in customer satisfaction.

Connect with end-users on any device & through any channel: website, social media, email, messaging apps, SMS.


Keep it conversational! With advanced Natural Language Processing, your customers can communicate with your Bot in a language that comes naturally to them.

Leverage insight from real-time data to learn what works & where improvements can be made.

Don’t just take our word for it

  • « We are extremely satisfied with our partnership with Smart Tribune, not only by the quality of the Help Centre solution itself (integration with current system, configuration, flexibility, reliability and access to reliable data) but also with their guidance, leadership & willingness to listen to our needs (understanding our issues, project management, professional and technical relations, tailored widgets). »

    direct energie
    Thierry Moussu - Head of Digital RelationsDirect Energie
  • « Smart Tribune offers intuitive solutions for our users. Before starting the project we were unsure of the direction we wanted to go in, but the customisation and flexibilty of Smart Tribune's solutions, in the end, were a perfect match. Not to mention the technical ease at which Smart Tribune can be set up and configured, with minimal disruption to existing tools. »

    Thierry Quéré - Head of Operations, Monitoring & ReportingAliapur
  • « Smart Tribune allows us to quickly identify potential problems and make relevant improvements. »

    Julien Nicault - CEOCinemur

Sounds good?

Get started with self-service support.

Discover our other self-service solutions

Innovative SaaS tools to transform your customer relationship, steering your users towards intuitive, contextual & pertinent support at each stage of the customer journey. With best-practice built-in!

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