Reduce customer support
contact rates by up to 40%
Provide ‘always on’
customer support, available 24/7
Create a 100% bespoke, branded chatbot experience
Provide omnichannel support.
Weave Smart Bot seamlessly across your desktop and mobilewebsite as well as on the messaging apps, including Facebook Messenger or WhatsApp, you already use to support your customers.
Leverage all your resources.
Supercharge your chatbot by integrating it with your Smart FAQ help centre and knowledge base, giving customers even more ways to get instant and accurate answers to their questions at first contact.
Drive customer autonomy.
Offer your customers 24/7 access to an intelligent virtual assistant that can answer as much as 80% of your customers’ most frequently asked questions in a conversational manner and even fully automate certain basic business functions.
Stay true to your brand.
Let Smart Bot be an extension of your brand by adapting it to the look, feel, voice, and tone of your online presence effortlessly via our custom design and implementation services.
Boost support team efficiency.
Harness the power of artificial intelligence and machine learning to reduce up to 40% of customer support requests while also enabling Smart Bot to learn how to respond to questions more effectively on its own.
Improve response accuracy.
Optimise conversation flows, edit and update support content, and measure the effectiveness of your responses to questions in real-time via our powerful and easy-to-use Smart Dashboard.