Save time by letting customers help one another
Encourage a sense of community & advocacy for your brand by developing a space for your customers to discuss, share and create.
Support brand engagement with your clients & prospects in this open community.
Keep track of your community to identify influencers & future brand ambassadors.
Focus on building loyalty amongst your valued and satisfied customers.
Improve your visibility thanks to search engine optimisation (SEO).
Enrich your Help Centre content with topics surfaced by your community.
Quickly & efficiently manage discussions with help from your Bot.
Continuously review your progress towards customer service perfection.
Understand what works and what doesn’t with customer satisfaction scoring.
« We have managed to significantly reduce the time we spend processing questions, while also improving our services, thanks to feedback from our users. Thanks a lot Smart Tribune! »
« Our Contextual Help Centre has become pivotal in our customer relationship management. It serves as the go-to for simple questions our clients ask. Initial feedback from clients has been very positive, suggesting that the self-service software has become second nature to them. The value that our agents can bring is now focused on dealing with more complex email and telephone queries. »
« Smart Tribune offers intuitive solutions for our users. Before starting the project we were unsure of the direction we wanted to go in, but the customisation and flexibilty of Smart Tribune's solutions, in the end, were a perfect match. Not to mention the technical ease at which Smart Tribune can be set up and configured, with minimal disruption to existing tools. »