Save time by letting customers help one another
Encourage a sense of community & advocacy for your brand by developing a space for your customers to discuss, share and create.
Support brand engagement with your clients & prospects in this open community.
Keep track of your community to identify influencers & future brand ambassadors.
Focus on building loyalty amongst your valued and satisfied customers.
Improve your visibility thanks to search engine optimisation (SEO).
Enrich your Help Centre content with topics surfaced by your community.
Quickly & efficiently manage discussions with help from your Bot.
Continuously review your progress towards customer service perfection.
Understand what works and what doesn’t with customer satisfaction scoring.
« As a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves. »
« Our Contextual Help Centre has become pivotal in our customer relationship management. It serves as the go-to for simple questions our clients ask. Initial feedback from clients has been very positive, suggesting that the self-service software has become second nature to them. The value that our agents can bring is now focused on dealing with more complex email and telephone queries. »
« Smart Tribune allows us to quickly identify potential problems and make relevant improvements. »