Smart Communities

Bring your customers together

smart-communities-communaute-forum-feedback-co-creation-construction-engagement

Create a space for your community to discuss, share and collaborate with one another.

 

Encourage conversations between your customers & get them sharing their issues, ideas & feedback – creating enriched content for your Help Centre, increasing traffic & brand loyalty.

 

Tap in to this free, honest, valuable source of blue sky thinking to improve the customer experience, to improve your products, to create new ones…

Reap the rewards of a connected community

Save time by letting customers help one another

Encourage a sense of community & advocacy for your brand by developing a space for your customers to discuss, share and create.

Support brand engagement with your clients & prospects in this open community.

Keep track of your community to identify influencers & future brand ambassadors.

Focus on building loyalty amongst your valued and satisfied customers.

Improve your visibility thanks to search engine optimisation (SEO).

Good for you, good for your customers

Enrich your Help Centre content with topics surfaced by your community.

Quickly & efficiently manage discussions with help from your Bot.

Continuously review your progress towards customer service perfection.

Understand what works and what doesn’t with customer satisfaction scoring.

Don’t just take our word for it!

  • « We have managed to significantly reduce the time we spend processing questions, while also improving our services, thanks to feedback from our users. Thanks a lot Smart Tribune! »

    hetic
    Damien Jordan - Head of CommunicationHETIC
  • « Our Contextual Help Centre has become pivotal in our customer relationship management. It serves as the go-to for simple questions our clients ask. Initial feedback from clients has been very positive, suggesting that the self-service software has become second nature to them. The value that our agents can bring is now focused on dealing with more complex email and telephone queries. »

    le monde.fr
    Laure Drocourt - Assistant Director - Print and Online MembershipLe Monde.fr
  • « As a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves. »

    ouigo
    Cecile Delalieu - Head of Customer RelationshipOUIGO

Sounds good?

Get started with self-service support.

Discover our other self-service solutions

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