Smart FAQ is simply a better way to empower your customers to help themselves.
Support customer autonomy.
Offer an adaptive and dynamic search experience that surfaces relevant answers based on search intent and empowers your customers to answer up to 70% of their most frequently asked questions on their own.
Improve answers over time
Measure and improve the relevance of your FAQ content in real-time with interactive satisfaction scoring.
Create a better experience.
Weave FAQ content seamlessly across your entire website, all without ever disrupting the brand experience or your customer’s journey, with our highly personalised and bespoke approach to implementation.
Drive support agent efficiency.
Deflect up to 49% of tier-1 support requests by embedding dynamic FAQ search directly into your contact form, freeing up support agents to handle more complex customer needs.
Boost brand visibility.
See up to a 10% lift in organic traffic to your website and boost your overall SEO ranking by making it easy for customers to find answers to their questions quickly, effortlessly, and directly on the search engine results page via advanced SEO optimisation.
React fast to customer needs.
Keep a close eye on what keywords customers are searching for most frequently as well as how well and accurately your FAQ content is addressing their ever-changing needs via our powerful Smart Dashboard.
« We have managed to significantly reduce the time we spend processing questions, while also improving our services, thanks to feedback from our users. Thanks a lot Smart Tribune! »
« Smart Tribune offers intuitive solutions for our users. Before starting the project we were unsure of the direction we wanted to go in, but the customisation and flexibilty of Smart Tribune's solutions, in the end, were a perfect match. Not to mention the technical ease at which Smart Tribune can be set up and configured, with minimal disruption to existing tools. »
« As a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves. »