70% of requests are resolved on the spot
without input from your customer support team.
Catapult your ticket deflection rate by processing high frequency, tier-1 tickets automatically, at source. Save your agents’ bandwidth for more complex issues requiring a human touch, reduce customer effort & deliver an exceptional customer experience.
Studies show that valuing your end-users’ time is a key driver in customer satisfaction
Help your customers help themselves & benefit from increased customer loyalty.
Reduce your attrition rate
by making the customer journey
as intuitive and clear as possible.
Help your users
& reap the rewards.
Improve your SEO rankings
thanks to a well-stocked knowledge base
Out with the old and in with the new
Our Help Centre is simple to rollout & ensures information is consistent & accurate across your site with content managed from a single interface.
Respond to their burning questions anywhere, anytime, on any device.
« We have managed to significantly reduce the time we spend processing questions, while also improving our services, thanks to feedback from our users. Thanks a lot Smart Tribune! »
« Smart Tribune offers intuitive solutions for our users. Before starting the project we were unsure of the direction we wanted to go in, but the customisation and flexibilty of Smart Tribune's solutions, in the end, were a perfect match. Not to mention the technical ease at which Smart Tribune can be set up and configured, with minimal disruption to existing tools. »
« Smart Tribune allows us to quickly identify potential problems and make relevant improvements. »