Reduce tier-1 support requests by up to 49%.
Surface 100% of your knowledge base.
Increase organic search traffic by up to 10%.
Support customer autonomy.
Offer an adaptive and dynamic search experience that surfaces relevant answers based on search intent and empowers your customers to answer up to 70% of their most frequently asked questions on their own.
Improve answers over time.
Measure and improve the relevance of your FAQ content in real-time with interactive satisfaction scoring.
Create a better experience.
Weave FAQ content seamlessly across your entire website, all without ever disrupting the brand experience or your customer’s journey, with our highly personalised and bespoke approach to implementation.
Drive support agent efficiency.
Deflect up to 49% of tier-1 support requests by embedding dynamic FAQ search directly into your contact form, freeing up support agents to handle more complex customer needs.
Boost brand visibility.
See up to a 10% lift in organic traffic to your website and boost your overall SEO ranking by making it easy for customers to find answers to their questions quickly, effortlessly, and directly on the search engine results page via advanced SEO optimisation.
React fast to customer needs.
Keep a close eye on what keywords customers are searching for most frequently as well as how well and accurately your FAQ content is addressing their ever-changing needs via our powerful Smart Dashboard.
« We are extremely satisfied by our partnership with Smart Tribune. The quality of the Help Centre solution and the ease of which it was able to integrate with our current systems speaks for itself. However, it’s the Smart Tribune team’s guidance, leadership, and willingness to listen to our needs that truly stands out. »
« As a company that focuses heavily on contact rates, Ouigo is passionate about customer self-service support methods. We think it’s beneficial for both the company and our customers. Our primary goal is to empower our customers with access to pertinent information, anytime and anywhere, so they can help themselves. »
« Our Contextual Help Centre has become a pivotal aspect of our CRM program. It’s where our customers now go to get their simplest questions answered. Initial feedback has been incredibly positive, suggesting that this type of customer self-service has become second nature to them. Now our agents can provide even more value by staying focused on more complex email and phone queries. »