70% of requests are resolved on the spot
without input from your customer support team.
Catapult your ticket deflection rate by processing high frequency, tier-1 tickets automatically, at source. Save your agents’ bandwidth for more complex issues requiring a human touch, reduce customer effort & deliver an exceptional customer experience.
Studies show that valuing your end-users’ time is a key driver in customer satisfaction
Help your customers help themselves & benefit from increased customer loyalty.
Reduce your attrition rate
by making the customer journey
as intuitive and clear as possible.
Help your users
& reap the rewards.
Improve your SEO rankings
thanks to a well-stocked knowledge base
Out with the old and in with the new
Our Help Centre is simple to rollout & ensures information is consistent & accurate across your site with content managed from a single interface.
Respond to their burning questions anywhere, anytime, on any device.
« Our Contextual Help Centre has become pivotal in our customer relationship management. It serves as the go-to for simple questions our clients ask. Initial feedback from clients has been very positive, suggesting that the self-service software has become second nature to them. The value that our agents can bring is now focused on dealing with more complex email and telephone queries. »
« Smart Tribune allows us to quickly identify potential problems and make relevant improvements. »
« As a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves. »