Smart Knowledge

Arm your agents with the information they need

Let Smart Knowledge act as the central information hub for your agents. Better equip your team with the information they need to best support your customers with access to up-to-date, accurate information that is easy to find. Your customer’s will benefit from better quality support, you’ll benefit from a support team that is more productive, more independent & that is easier to manage.

A knowledge solution that works!

Benefit from a support team
that is more independent!

Boost the number of one-touch tickets,
reduce your average resolution time!
A key driver for customer satisfaction

Forewarned is forearmed!
Your teams will always have access
to the most up to date information.

Build knowledge sharing
into the daily routine.

Adapt your agents’ message
to varying communication channels.

Make life easier 
for your agents.

A centralised knowledge base to support your teams

Smart Knowledge FAQ

Designed with your support teams in mind: Help your agents surface accurate, up-to-date information in time for their next call. Help your support leaders streamline the distribution of content, at scale.

Where enriching your knowledge base becomes second nature: More than just another ‘shared folder’.  Smart Knowledge makes creating, updating and searching content a piece of cake. Agents get all the information they need at their fingertips, with the odd gif, video, emoji thrown in for fun.

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Implement a feedback loop and improve customer satisfaction with the use of a simple end-user survey.

Leverage the data captured by Smart Knowledge to continuously adapt & improve.

Creating a next generation Support Agent

Clear, precise & immediately accessible – information to deliver a better customer experience

Encourage the sharing of knowledge and seamlessly update your knowledge database.

Early bird or night owl… your agent’s can train themselves at any time, 24/7.

Increasingly performant & closely integrated in the success of your company

Smart Tribune processes over 0
questions & answers for thousands of users, each and every month.

Let us guide you to self-service support

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Innovative SaaS tools to transform your customer relationship, steering your users towards intuitive, contextual & pertinent support at each stage of the customer journey. With best-practice built-in!

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