Smart R&D

Innovation as a competitive advantage

In a world of constant change, innovation has become a principal for success. Rest assured that a high-tech, forward thinking and transformative culture is woven into our DNA here at Smart Tribune. 50% of our team is eyes down on research & development, day in day out. It keeps our products one step ahead, and our clients too.

 

In collaborating with Smart Tribune you’ll be positioned at the forefront of innovation in the fields of SaaS solutions, predictive technology, bots and artificial intelligence. As our solutions help boost conversions and reduce support costs in the here and now, we’ll be busily keeping an eye on the ‘what’s next’ so you are in the best position to reap the rewards tomorrow.

Don’t just take our word for it !

  • « We have significantly reduced the time spent processing questions and have also been able to improve our services dramatically based on user feedback. »

    hetic
    Damien Jordan - Head of CommunicationHETIC
  • « As a company that focuses heavily on contact rates, Ouigo is passionate about customer self-service support methods. We think it’s beneficial for both the company and our customers. Our primary goal is to empower our customers with access to pertinent information, anytime and anywhere, so they can help themselves. »

    ouigo
    Cecile Delalieu - Head of Customer RelationshipOUIGO
  • « Smart Tribune offers intuitive solutions for our customers. Before starting this project, we didn’t know what direction we wanted to go in, but the customisability and flexibility of Smart Tribune's solutions made it a perfect match. Not to mention, they’re really easy to set up and configure without disrupting existing tools »

    aliapur
    Thierry Quéré - Head of Operations, Monitoring & ReportingAliapur

Discover our other self-service solutions

Innovative SaaS tools to transform your customer relationship, steering your users towards intuitive, contextual & pertinent support at each stage of the customer journey. With best-practice built-in!

 

 

Subscribe to our newsletter for the latest news on self-service support & other exclusive information