Smart R&D

Innovation as a competitive advantage

In a world of constant change, innovation has become a principal for success. Rest assured that a high-tech, forward thinking and transformative culture is woven into our DNA here at Smart Tribune. 50% of our team is eyes down on research & development, day in day out. It keeps our products one step ahead, and our clients too.


In collaborating with Smart Tribune you’ll be positioned at the forefront of innovation in the fields of SaaS solutions, predictive technology, bots and artificial intelligence. As our solutions help boost conversions and reduce support costs in the here and now, we’ll be busily keeping an eye on the ‘what’s next’ so you are in the best position to reap the rewards tomorrow.

Don’t just take our word for it !

  • « Smart Tribune offers intuitive solutions for our users. Before starting the project we were unsure of the direction we wanted to go in, but the customisation and flexibilty of Smart Tribune's solutions, in the end, were a perfect match. Not to mention the technical ease at which Smart Tribune can be set up and configured, with minimal disruption to existing tools. »

    Thierry Quéré - Head of Operations, Monitoring & ReportingAliapur
  • « As a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves. »

    Cecile Delalieu - Head of Customer RelationshipOUIGO
  • « Our Contextual Help Centre has become pivotal in our customer relationship management. It serves as the go-to for simple questions our clients ask. Initial feedback from clients has been very positive, suggesting that the self-service software has become second nature to them. The value that our agents can bring is now focused on dealing with more complex email and telephone queries. »

    Laure Drocourt - Assistant Director - Print and Online MembershipLe

Discover our other self-service solutions

Innovative SaaS tools to transform your customer relationship, steering your users towards intuitive, contextual & pertinent support at each stage of the customer journey. With best-practice built-in!



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