Elevate your customer service into a value creation center with AI
Reduce level 1 requests by 40%, increase your agents’ autonomy by 20%,
and provide the right answers at the right time.
These customer service teams trust us
For your online users
Make them autonomous on your journeys
Transform your customer service with our AI chatbot and augmented help center, which efficiently handle level 1 requests, freeing up time for your agents to focus on high-value interactions with your customers.
For your agents
Provide them with the right steps to follow at key moments
Our AI knowledge base structures your knowledge and keeps it up to date to provide the “what to say” and “what to do” – necessary for your agents to address their requests directly from their everyday tools (browser, flow management tool, ticketing system, etc.).
Just as a real agent would with your customers
Our AI chatbot interacts naturally
Why choose Smart Tribune?
Value from the 1st day
Experience the immediate impact of our platform from the moment it's deployed. In days, not years.
Tailor-made support
Thanks to our agency heritage, we offer cutting-edge expertise and highly personalized platform customization to help you achieve your business objectives.
Security and privacy
We adopt best practice in data security and software infrastructure, backed up by certifications and attestations to the most rigorous standards.
Return on investment
Our support is designed to clearly identify use cases with the highest ROI potential, thus maximizing the efficiency of your user journeys.
Advantages of Smart Tribune
Find out why customer service leaders choose us
“We started with help centers, then we evolved to the internal knowledge base and finally to the AI chatbot! Smart Tribune's expertise in using AI for customer service has allowed us to evolve DPD France's self-service strategy to reduce our contact volumes.”
“With Smart Knowledge, at one of our partners, the time for skills acquisition was cut in half. Above all, agents are now more autonomous. Processing errors have decreased, and they rely less on their supervisors, who can focus on managing their teams.”
“Smart Tribune AI help center - practical, dynamic, and customizable according to context (pages, customer journeys...) - helps our customers find the answers to their questions more easily.”
Join +150 large companies
With a presence in more than 30 industries, our solutions assist over 4 million users daily.