Smart Support

Not just a software developer

Smart Tribune prides itself in accompanying our clients from A to Z in delivering effective, measurable, self-service implementations to meet unique goals & requirements. Whilst our SaaS products form the basis of any project, it is our consultative, fully-managed approach that sets us apart. As our experts are 100% focused on self-service support only, you can be sure that this crucial part of your customer experience strategy is in the safest of hands.

Easy-to-deploy SAAS cloud solutions

One size doesn’t fit all

With experience delivering over 100 self-service projects, our experts understand the importance of a personalised & tailored approach for each & every customer. That’s why all of our projects begin with a kick-off meeting to listen to your needs before working together to define your KPIs, your design requirements , your timeline, your overall objectives…

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In it for the long term

A project doesn’t end at the ‘go-live’ date but continues with regular intervention, advice & support. Keeping a constant eye on your self-service KPIs guarantees the support you bring to your customers remains relevant and in-tune with what they are looking for. It helps guarantee long-term customer satisfaction for your clients, and for ours.

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A consultative approach

Experts in self-service support & with over 100 product launches under their belt, our team are always keen to share their expertise. Self service consulting workshops, post-launch training & best practice reviews – with the help of our experts, strengthen your agents’ skills and bring industry best practices to your company.

Don’t just take our word for it!

  • « Smart Tribune allows us to quickly identify potential problems and make relevant improvements quickly. »

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    Julien Nicault - CEOCinemur
  • « We have significantly reduced the time spent processing questions and have also been able to improve our services dramatically based on user feedback. »

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    Damien Jordan - Head of CommunicationHETIC
  • « We are extremely satisfied by our partnership with Smart Tribune. The quality of the Help Centre solution and the ease of which it was able to integrate with our current systems speaks for itself. However, it’s the Smart Tribune team’s guidance, leadership, and willingness to listen to our needs that truly stands out. »

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    Thierry Moussu - Head of Digital RelationsDirect Energie

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