With experience delivering over 100 self-service projects, our experts understand the importance of a personalised & tailored approach for each & every customer. That’s why all of our projects begin with a kick-off meeting to listen to your needs before working together to define your KPIs, your design requirements , your timeline, your overall objectives…
A project doesn’t end at the ‘go-live’ date but continues with regular intervention, advice & support. Keeping a constant eye on your self-service KPIs guarantees the support you bring to your customers remains relevant and in-tune with what they are looking for. It helps guarantee long-term customer satisfaction for your clients, and for ours.
Experts in self-service support & with over 100 product launches under their belt, our team are always keen to share their expertise. Self service consulting workshops, post-launch training & best practice reviews – with the help of our experts, strengthen your agents’ skills and bring industry best practices to your company.
« As a company that focuses heavily on contact rates Ouigo is passionate about self-service support methods as we see it as beneficial for both the company and our customers. The idea being to empower our customers with pertinent, everywhere, anytime access to support information so they can help themselves. »
« We have managed to significantly reduce the time we spend processing questions, while also improving our services, thanks to feedback from our users. Thanks a lot Smart Tribune! »
« Smart Tribune allows us to quickly identify potential problems and make relevant improvements. »