With experience delivering over 100 self-service projects, our experts understand the importance of a personalised & tailored approach for each & every customer. That’s why all of our projects begin with a kick-off meeting to listen to your needs before working together to define your KPIs, your design requirements , your timeline, your overall objectives…
A project doesn’t end at the ‘go-live’ date but continues with regular intervention, advice & support. Keeping a constant eye on your self-service KPIs guarantees the support you bring to your customers remains relevant and in-tune with what they are looking for. It helps guarantee long-term customer satisfaction for your clients, and for ours.
Experts in self-service support & with over 100 product launches under their belt, our team are always keen to share their expertise. Self service consulting workshops, post-launch training & best practice reviews – with the help of our experts, strengthen your agents’ skills and bring industry best practices to your company.
« Smart Tribune allows us to quickly identify potential problems and make relevant improvements quickly. »
« Our Contextual Help Centre has become a pivotal aspect of our CRM program. It’s where our customers now go to get their simplest questions answered. Initial feedback has been incredibly positive, suggesting that this type of customer self-service has become second nature to them. Now our agents can provide even more value by staying focused on more complex email and phone queries. »
« As a company that focuses heavily on contact rates, Ouigo is passionate about customer self-service support methods. We think it’s beneficial for both the company and our customers. Our primary goal is to empower our customers with access to pertinent information, anytime and anywhere, so they can help themselves. »